So sorry to hear how they treated you. A tree falling on your car is good enough reason to not be able to make your appt. and should not be used as a strike AGAINST you. This two time missing rule is ridiculous!
I agree the system is failing so many. I have a friend who is NOW in the last stage of cancer (vet) who has tried to get help for years... to be left hanging like this, truly breaks my heart. They do not seem to have a heart of care these days. I call it neglect.
Had something similar, happen to me last year. I canceled a couple of appts at my doctors with *Good* reason also. I phoned them after some time, regarding something else not related to any medical problems , a totally non-related. Then a few days later, I get a letter in the mail, stating that if I do not contact them within 30 days of the letter, then they will assume I have gotten another doctor and will be removed from their system.
This was wrong too, imo. What doc throws the patients out if they don't come for a while??? My dad would NEVER have done that... forcing letter! Needless to say.... forget that doc and his policy. WRONG WRONG imo!
Anyway, I feel for ya , bro. This angers me too - how they treat(ed) you & others . You and all our veterans deserve the BEST!!!!